Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Kontiv Solutions (Registration No. 202603017630 (003813924-K)), a sole proprietorship registered in Malaysia (“we”, “us”), which operates ListNama at https://listnama.com.

By creating an account or an event, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use ListNama.

Guests who only submit an RSVP do not need an account. When you RSVP, the organiser of that event is responsible for how your details are used, as explained in our Privacy Policy.

You must be at least 18 years old to create an account. If you create events on behalf of a company, school, club or other organisation, you confirm that you are authorised to accept these Terms on its behalf.

You sign in with your Google account. Keep that account secure: you are responsible for activity on your ListNama account. Tell us straight away at info@kontiv.com if you think someone else has accessed it.

For the guest data collected through your event, you are the data controller (a “data user” under Malaysia's Personal Data Protection Act 2010) and we are your data processor. This means:

• You only collect guest details you genuinely need for your event.
• You use guest details only to organise and run that event, and not for unrelated marketing, selling, or sharing with third parties without the guests' consent.
• You comply with the data protection laws that apply to you, and respond to guests who ask to access, correct or delete their details (you can do this in your dashboard).
• You don't use optional fields to collect sensitive personal data (such as health information, IC numbers or financial details) unless you have a clear lawful reason and the guests' explicit consent.
• If you collect any details about children (for example, for a school or kindergarten event), you confirm you are authorised to do so by the school or organisation involved, the details are submitted by a parent or guardian with their consent, and you use them only for that event. These details are deleted 6 months after the event date.

We process guest data only to provide ListNama to you, keep it secure as described in our Privacy Policy, notify you without undue delay if a data breach affects your event, and delete it 12 months after your event date (or earlier if you delete it).

ListNama Business is for companies, training providers and other organisations. These extra terms apply to Business accounts, on top of the rest of these Terms. If they conflict, this section wins for Business accounts.

Getting and keeping an account

• Business accounts are approved by us. We may ask for more information, and we may refuse a request, for example if we cannot confirm that you represent the organisation.
• The person who applies confirms they are authorised to accept these Terms for the organisation. The organisation is our customer and is bound by these Terms.
• You sign in with a one-time code sent to your work email. Whoever can open that inbox can open the account, so the organisation is responsible for who has access to it. When someone leaves, close or reassign their inbox, or email us and we will help move the account to another work email after checking with the organisation.
• Event records in a Business account belong to the organisation, not to the individual staff member who created them.

Your company name and logo

• You confirm you have the right to use the company name and logo you give us, and that they are not misleading. We show them on your event pages as “Hosted by”.
• To stop impersonation, you cannot change the company name yourself; ask us and we will check first. We may remove a logo or name, or suspend the account, if we believe it belongs to someone else.

Guest data in business events

• The organisation is the data user (controller) for the guest data it collects, and we are its data processor, as described in “Your guests' data” above.
• Business question packs can collect IC or passport numbers, staff IDs, job titles and dietary needs. Dietary needs and allergies may reveal religious beliefs or health information, which the PDPA treats as sensitive personal data. The organisation must only switch these questions on when it has a clear lawful purpose (for example, proof of attendance for a client or HRD Corp claim, or catering), and must obtain guests' explicit consent. Our packs include a PDPA consent question, but the organisation remains responsible for its own notice and purpose.
• Excel downloads and printed sign-in sheets leave ListNama. Once downloaded or printed, the organisation is responsible for keeping that copy secure and deleting it when no longer needed. Printed sheets mask IC numbers by default; only show full numbers when you genuinely need them.
• Attendance reports are based on QR check-ins made at your event. We do our best to keep them accurate, but they depend on how check-in was done on the day. Please check them before relying on them for claims or payments.

Pricing and Business Unlimited

• Business accounts use the same per-event prices as everyone else, as set out in “Pricing and payment”.
• Business Unlimited is agreed separately and invoiced by Kontiv Solutions. While it is active, new events are placed on the top plan until the end date shown in your Company page, subject to fair use of up to 20 active events at a time. Events created during the paid period stay on that plan after it ends. If an invoice is not paid, we may end Business Unlimited early.

Suspension

We may suspend a Business account that breaks these Terms or that we reasonably believe is being misused. While suspended, you cannot sign in or create events, but your data is not deleted. Where appropriate, we will tell you why and how to fix it.

You agree not to use ListNama to:

• run scams, phishing, or pages that pretend to be another person or organisation;
• promote illegal activities, or events that are unlawful where they take place;
• harass, threaten or discriminate against anyone;
• send spam, or collect contact details for purposes other than the event;
• upload content you don't have the right to use, or that is obscene, hateful or defamatory;
• interfere with the service, attempt to access other users' data, or scrape the platform.

We may remove content or suspend events and accounts that break these rules. Where reasonable, we will tell you why and give you a chance to fix it first.

• Free: each event is free up to 30 RSVP responses or 100 total guests, whichever comes first. Each RSVP response can include up to 10 people.
• Paid tiers: larger events pay a one-time fee per event, based on the number of RSVP responses. There is no subscription and no automatic renewal. Current prices are shown on our pricing section.
• Upgrading: you can upgrade at any time during an event. If you move to a higher tier, you pay only the difference. Existing RSVPs are never lost.
• DuitNow QR payments: after you pay and submit your payment reference or receipt, your event is upgraded straight away. We then verify the payment, normally within 24 hours. If we cannot verify it, your event returns to its previous limit: RSVPs already received are kept, but new RSVPs pause until payment is confirmed.
• Prices may change in the future, but a change never affects an event you have already paid for.

Because each payment unlocks an event straight away, payments are generally non-refundable. However:

• If you were charged twice or charged by mistake, we will refund the extra amount.
• If ListNama had a serious problem that stopped your event page from working and we could not fix it in reasonable time, we will refund your payment for that event.

To request a refund, email info@kontiv.com within 14 days of payment with your event link and payment reference. Nothing in these Terms affects your rights under the Consumer Protection Act 1999 or other consumer laws that cannot be excluded.

You own the content you add to ListNama, such as event details, photos and uploaded cards. You give us a limited licence to store, display and deliver that content only to run your event pages and the service. You confirm that you have the right to use everything you upload.

The ListNama name, logo, themes, illustrations and software belong to us. You may use our themes for your events on ListNama, but you may not copy them for use elsewhere.

Event pages on the free tier display a small “Made with ListNama” footer and a link to create an event. Please don't hide or remove it.

We work hard to keep ListNama fast and available, but we cannot promise it will be uninterrupted or error-free. We may improve, change or remove features over time. If we ever plan to shut down ListNama, we will give organisers at least 30 days' notice so you can export your guest lists.

For important events, we recommend exporting your guest list (CSV) before the event day as a backup.

You can stop using ListNama and ask us to delete your account at any time. We may suspend or close accounts that seriously or repeatedly break these Terms. Where appropriate, we will give you notice and time to export your data first.

ListNama is provided “as is” and “as available”. To the maximum extent permitted by law, we make no promises or warranties about the service beyond those set out in these Terms. ListNama is a tool to help you organise RSVPs. You remain responsible for your event. In particular:

• Headcounts are based on what guests submit. We are not responsible for guests who don't reply, change their plans, or give inaccurate details.
• Decisions you make based on RSVP numbers (such as catering, venue size or seating) are your own.
• AI suggestions, when available, are drafts for you to review. You decide what to use and send.
• We are not responsible for how organisers use guest data, or for the content organisers put on their event pages.
• We are not responsible for failures of services we don't control, such as Google sign-in, WhatsApp, email delivery, banks, payment networks, or your internet connection or device.

To the maximum extent permitted by law:

• We are not liable for any indirect, incidental, special or consequential loss, including lost profits, lost revenue, lost opportunities, loss of data, wasted expenditure (such as catering or venue costs), or loss arising from an event not going as planned.
• Our total liability to you for all claims relating to ListNama is limited to the greater of (a) the amount you paid us for the event that gave rise to the claim, or (b) RM50.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for fraud, for death or personal injury caused by negligence, or your rights under the Consumer Protection Act 1999.

If a claim, fine or complaint is brought against us because of your event content, your use of guest data, or your breach of these Terms or the law, you agree to cover our reasonable losses and costs (including legal fees) arising from it. This does not apply to the extent the claim was caused by our own breach of these Terms or the law.

We are not responsible for any delay or failure to provide ListNama caused by events beyond our reasonable control, such as outages of hosting or internet providers, cyberattacks, power failures, natural disasters, pandemics, or government action. We will do our best to restore the service as quickly as possible.

These Terms are governed by the laws of Malaysia. Any dispute will be handled by the courts of Malaysia. If you are a consumer living in another country, you keep any mandatory protections that the laws of your country give you.

Before taking formal action, please contact us at info@kontiv.com. Most issues can be sorted out quickly and informally.

We may update these Terms as ListNama grows. We will change the “last updated” date above, and for significant changes we will notify organisers by email or in the dashboard at least 14 days before they take effect. Continuing to use ListNama after that means you accept the updated Terms.